Thank you for shopping at Niximist (https://niximist.com/).

We strive to ensure a smooth and transparent shopping experience for all our customers. This Cancellation and Refund Policy outlines the terms and conditions regarding order cancellations, returns, and refunds for purchases made on our website.

By placing an order on Niximist, you agree to the terms of this policy.

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1. Cancellation Policy

– Before Dispatch: You may request to cancel your order at any time before it has been processed or dispatched from our facility. If cancelled in time, a full refund will be initiated to your original payment method.
– After Dispatch: Once an order has been shipped or dispatched, it cannot be cancelled. However, you may initiate a return request upon delivery in accordance with our Return Policy below.
– How to Cancel: To cancel an order, please contact us immediately at info@info@niximist.com or +91 9084498731 with your Order ID and Registered Name/Email.

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2. Return & Replacement Policy

We accept return or replacement requests only under the following conditions:
– Received Damaged, Defective, or Incorrect Product: If you receive a product that is damaged during transit, expired, defective, or different from what you ordered.
– Time Limit: You must notify us within 48 hours of receiving the shipment with unboxing photos/videos as proof of damage or wrong item.
– Condition of Item: Items must be unused, unopened, in their original packaging, with all seals intact to be eligible for a return/replacement.

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3. Non-Refundable & Non-Returnable Cases

Refunds or returns will NOT be provided in the following scenarios:
– Opened, used, or altered products (due to hygiene and health standards for skincare/cosmetic items).
– Products damaged due to customer mishandling or improper storage.
– Cancellation or return requests made beyond the specified timelines (48 hours post-delivery).
– Products bought during special clearance sales or clearance discounts (unless received damaged).
– Duplicate payments caused by browser refresh or connectivity errors (excess payment will be refunded after verification).

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4. Refund Process & Timeline

– Inspection: Once we receive the returned item, our quality assurance team will inspect it and notify you regarding the approval or rejection of your refund.
– Processing Time: Once approved, your refund will be processed through Razorpay to your original payment method (Bank Account, Credit/Debit Card, UPI, or Wallet).
– Credit Timeline: The refunded amount will typically reflect in your account within 5 to 7 business days, depending on your bank’s or card issuer’s processing time.

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5. Razorpay Payment Gateway

All online payments and refunds on Niximist are handled securely through our authorized payment gateway partner, Razorpay. Niximist is not liable for minor bank processing delays or failures caused by payment gateway/banking server issues.

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6. How to Request a Refund or Return

To initiate a return or refund request, please reach out to us with the following details:
– Full Name
– Order ID / Transaction ID
– Unboxing Video / Image Proof of the issue
– Detailed reason for return/refund

Send your request to info@niximist.com or call us at +91 9084498731.

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7. Policy Updates

Niximist reserves the right to amend or update this policy at any time without prior notice. Any changes will be posted on this page with an updated date.

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8. Contact Us

For any questions or support regarding Cancellations & Refunds, please contact us:

– Website Name: Niximist
– Email: info@niximist.com
– Phone: +91 9084498731
– Website URL: https://niximist.com/