Thank you for shopping at Niximist (https://niximist.com/).

This Shipping & Delivery Policy outlines how your orders for our skincare products are processed, packaged, and delivered after a successful payment on our website.

By placing an order on Niximist, you agree to the terms of this Shipping Policy.

—

1. Order Processing Time

– Payment Confirmation: All orders are processed only after successful payment confirmation via our payment gateway, Razorpay.
– Dispatch Time: Standard orders are processed and dispatched within 1 to 3 business days (excluding Sundays and national/public holidays).
– Once your order is processed and packaged, it is handed over to our courier partners for delivery.

—

2. Shipping & Delivery Timelines

– Estimated Delivery Time: Once dispatched, the estimated delivery time is 3 to 7 business days, depending on your delivery location/pincode within India.
– Delays: Delivery timelines are estimates provided by courier partners. Deliveries may occasionally take longer due to weather conditions, regional holidays, remote locations, or unforeseen operational delays with courier services.

—

3. Shipping Coverage Area

– Domestic Shipping: Niximist currently ships products across serviceable pincodes within India.
– International Shipping: We do not offer international shipping at this time.

—

4. Shipping Charges

– Shipping charges (if applicable) are calculated and clearly displayed at checkout before you make a payment.
– Any Free Shipping offers (e.g., free shipping above a minimum order value) will be automatically applied at checkout or communicated on the website.

—

5. Order Tracking & Delivery Partners

– Reliable Delivery: We partner with trusted third-party courier services (such as Blue Dart, Delhivery, DTDC, India Post, etc.) to ensure safe delivery.
– Tracking Details: Once your order is dispatched, tracking details and shipment links will be shared with you via email or SMS.

—

6. Customer Responsibilities & Delivery Failures

Delivery delays or non-deliveries may occur if:
– An incorrect, incomplete, or invalid shipping address/pincode is provided.
– The recipient is unavailable or unreachable at the time of delivery.
– Access to the delivery location is restricted.

Please ensure all contact numbers and address details are accurate. Niximist is not responsible for failed deliveries or delays resulting from incorrect customer-provided information.

—

7. Damaged, Defective, or Incorrect Products

If you receive a package that is damaged, tampered with, or contains the wrong product:
– You must inform us within 48 hours of delivery.
– Please email us at info@niximist.com with your Order ID, clear photos/videos of the damaged product, and the outer packaging.
– We will inspect the issue and arrange a replacement or refund in accordance with our Refund & Cancellation Policy.

—

8. Order Cancellations Relative to Shipping

– Pre-Dispatch: Orders can be cancelled prior to dispatch by contacting customer support.
– Post-Dispatch: Once an order has been dispatched from our facility, it CANNOT be cancelled or redirected.

—

9. Contact Information

For any shipping, dispatch, or order tracking queries, please reach out to us:

– Website Name: Niximist
– Website URL: https://niximist.com/
– Email: info@niximist.com
– Phone: +91 9084498731