Cancellation & Refunds

Information We Collect

1. Cancellation Policy

2. Refund Policy

3. Non-Refundable Cases

4. Refund Processing Time

5. Razorpay Payment Gateway

6. How to Request a Refund or Cancellation

7. Policy Updates

8. Contact Information

Introduction

Thank you for choosing Niximist.
This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and related requests are handled for payments made through our website using Razorpay.

By making a payment on our website, you agree to this policy.

1. Cancellation Policy

  • Users may request cancellation of a service/order before the work has started.
  • Once the service has been initiated, processed, or delivered, cancellation requests may not be accepted.
  • Cancellation requests must be made by contacting us via email or phone with valid payment details.

2. Refund Policy

  • Refunds will be considered only if:
  • Payment was made by mistake (duplicate payment)
  • Service was not initiated or delivered as agreed
  • Technical error occurred during the transaction
  • If approved, refunds will be processed to the original payment method used during the transaction.
  •  

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after service initiation
  • Delay caused due to lack of information or response from the user
  • Services that have already been delivered or partially completed
  • Promotional or discounted services (if applicable)

4. Refund Processing Time

  • Once a refund is approved, it will be processed within 5–7 business days.
  • The actual time taken for the amount to reflect in your account depends on your bank or payment provider (as per Razorpay norms).

5. Razorpay Payment Gateway

All payments on Niximist are processed securely via Razorpay.
Refunds, when approved, are also processed through Razorpay.

Niximist does not hold responsibility for delays caused by banks or third-party payment services.

6. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us with the following details:

  • Full Name
  • Registered Email Address
  • Payment ID / Transaction ID
  • Reason for refund or cancellation

Requests without valid payment details may not be processed.

7. Policy Updates

Niximist reserves the right to modify this Refund & Cancellation Policy at any time.
Any changes will be updated on this page with a revised date.

8. Contact Information

For any refund or cancellation related queries, contact us at:

Website Name: Niximist
Email: info@niximist.com
Phone: +91 9084498731
Website URL: https://niximist.com/

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